Legal

Refund Policy

Last updated: April 4, 2026 · Effective immediately

We want you to feel confident purchasing credits on InvoiceSnap. This policy explains when refunds are available and how to request one.

We offer refunds on unused credit packs within 7 days of purchase — no questions asked.

Credit Packs (10 credits / 25 credits)

You are eligible for a full refund if:

You request the refund within 7 days of your purchase date.
You have not used any credits from the purchased pack.

Once a credit is used to generate a PDF, that credit is consumed and non-refundable — regardless of the output quality.

If you have used some credits but not all, we may offer a partial refund at our discretion, proportional to the unused credits remaining.

Unlimited Monthly Subscription

You may cancel your subscription at any time from within the extension or by contacting us.
Cancellation takes effect at the end of the current billing period — you retain access until then.
We offer a full refund if you cancel within 48 hours of subscribing and have generated fewer than 3 invoices.
No partial refunds are issued for unused days in a billing period beyond the 48-hour window.

Refund Scenarios at a Glance

✓ Eligible

Purchased credits pack, used 0 credits, within 7 days

✓ Eligible

Subscribed to Unlimited, cancelled within 48 hours, under 3 invoices generated

✗ Not eligible

Credits used to generate invoices — consumed credits are non-refundable

✗ Not eligible

Refund requested more than 7 days after purchase

✗ Not eligible

Free credits (starter or registration bonus) — these are not purchased

✓ Case by case

Technical fault on our end prevented PDF generation after credit deduction

Technical Issues

If a credit was deducted but no PDF was generated due to a verifiable technical fault on our end, we will restore the credit to your account or issue a refund. Please contact us with details of the issue within 14 days.

How to Request a Refund

Email us at hello.invoicesnap@gmail.com with:

The email address associated with your account (if registered)
Your PayPal transaction ID or order reference
The reason for your refund request

We aim to process all refund requests within 3 business days. Approved refunds are returned to your original PayPal payment method.

Contact

Questions about this policy? Reach us at hello.invoicesnap@gmail.com.